COURSE INTRODUCTION AND APPLICATION INFORMATION

Course Name
Passenger Services I
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
HYHY 104
Spring
2
0
2
4
Prerequisites
None
Course Language
Turkish
Course Type
Required
Course Level
Short Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives Civil aviation enterprises organizational chart, employees' duties and their functional relationship with other departments, problem solving, giving information and guidance techniques and to take responsibilities in unusual situations
Learning Outcomes The students who succeeded in this course;
  • will be able to have knowledge about passenger services
  • will be able to know the functioning of passenger services
  • will be able to describe problem solving, giving information and guidance techniques and to take responsibilities in unusual situations
  • will be able to classify the content and functionality of documents used in passenger service
  • will be able to memorize the English terms and provisions used in passenger service
Course Description Civil aviation business organization chart, airport and aircraft passenger entry and exit procedures, aircraft passenger entry and exit procedures will be discussed
Related Sustainable Development Goals

 



Course Category

 Core Courses
X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Introduction Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 1 ISBN: 978-975-493-059-7
2 Civil aviation enterprises organizational chart Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 1 ISBN: 978-975-493-059-7
3 Civil aviation enterprises organizational chart Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 2 ISBN: 978-975-493-059-7
4 Employees' duties and their functional relationship with other departments Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 2 ISBN: 978-975-493-059-7
5 Terms used in passenger services Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 3 ISBN: 978-975-493-059-7
6 Airport and aircraft passenger entry and exit procedures Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 3 ISBN: 978-975-493-059-7
7 Midterm exam
8 The contents and functions of the documents used in passenger services Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 4 ISBN: 978-975-493-059-7
9 Responsibilities in unusual situations Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 4 ISBN: 978-975-493-059-7
10 Aircraft passenger entry and exit procedures Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 5 ISBN: 978-975-493-059-7
11 Guidance techniques Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 5 ISBN: 978-975-493-059-7
12 Principles of Ground Services Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 6 ISBN: 978-975-493-059-7
13 Principles of Ground Services Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 6 ISBN: 978-975-493-059-7
14 Problem solving Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 7 ISBN: 978-975-493-059-7
15 Review of the semester Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 7 ISBN: 978-975-493-059-7
16 Final exam
Course Notes/Textbooks
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
16
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
Project
Seminar / Workshop
Oral Exam
Midterm
1
40
Final Exam
1
50
Total

Weighting of Semester Activities on the Final Grade
50
Weighting of End-of-Semester Activities on the Final Grade
50
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
2
32
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
15
5
75
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
Project
Seminar / Workshop
Oral Exam
Midterms
1
10
Final Exams
1
10
    Total
127

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
 Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have knowledge of the theory, concept, method and tools that constitute the basis of ground services

 X
2

To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron

 X
3

To have knowledge of the relationship between aviation and meteorology and reporting

 X
4

To have knowledge of the factors affecting human performance and the basic concepts in aviation safety

 X
5

To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel

 X
6

To perform dangerous goods, cargo, packaging, labelling and loading regulations

 X
7

To have knowledge of packed programmes on ticketing

 X
8

To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities

 X
9

To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident    and open to criticism; To work effectively and efficiently

 X
10

To use a foreign language to track information related to the ground services and communicate with colleagues

 X
11

To use informative and communicative technologies that are required in the area of ground services in aviation

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest